Live Webinar: Using customer feedback to drive better customer communications
Customer communications are critical: Minor errors in an invoice, or a confusing term in an explanation of benefits can frustrate customers and send them straight to the call center - and send costs skyward.
Register for the live webinar on April 18 at 1pm EST to learn how to use customer feedback to drive better customer communications and bottom-line results. Discover how OpenText™ Explore provides cross-channel Voice of the Customer (VoC) analytics to help organizations uncover:
- Customer behavior insights - Analyze interactions from every customer touchpoint to reveal opportunities, correct broken processes and streamline bottlenecks.
- Voice of the Customer insights - Use customer feedback and behaviors to drive better decisions and customer experiences.
- Multichannel insights - Create project-based dashboards in minutes without special programming knowledge
Register for the live webinar today!
- Brandon Rowe, Sr. Product Marketing Manager, OpenText Qfiniti
- Tami May, Sr. Product Marketing Manager, OpenText Exstream™