| The Customer Experience Summit, on April 4 in New York, is an opportunity to strategize with other customer-centric departments in understanding how to gain insight into customer interactions, how to optimize touchpoints across all channels, and how to drive loyalty and improve customer lifetime value. Attendees are encouraged to bring a counterpart from outside their department to also learn how to deliver intelligent and connected customer experiences. | |
| Join OpenText™ at the Summit to explore current market trends and strategies for leveraging analytics plus intelligent and connected technologies to drive superior customer experiences. | |
| OpenText executives, as well as customers and partners will share how to shape an enterprise customer experience strategy. Speakers will also discuss how to create a solid business strategy for 2019 that supports and scales for a digital future. | |
| If you are responsible for any of the following areas at your organization, discover how to create a strong, cross-departmental customer experience strategy: | |
| Marketing: | Websites, marketing communications, digital media, customer loyalty |
| Sales: | Proposal generation, sales communications |
| Customer service: | Call center, customer feedback |
| IT: | Supporting CEM technologies for marketing, customer service, finance, sales | Financial/ operations: |
Billing, policies, contracts |
| 9:00am | Registration |
| 9:30am |
Redefine the customer journey: How to elevate customer experience OpenText demonstration: Delivering the Intelligent and Connected Customer Experiences |
| 10:45am | Break |
| 11:00am |
Customer keynote: Reimagining Communications, Robert Krugman, Chief Digital Office at Broadridge |
| 11:45am |
Panel discussion: The Future of Customer Experience - innovation to drive operational efficiencies and improve the customer
experience Moderator: Guy Hellier, Vice President, Product Management, CEM Panelists: -Andrea Beske, Vice President at BNY Mellon | Pershing -Waqar Qureshi, Managing Partner and Group CEO at EIX Global |
| 12:45pm | Lunch |
| 1:30pm |
Breakout sessions: 1) Customer Communications Management track 2) Web Content & Digital Asset Management track |
| Date: Thursday, April 4 |
| Time: 9:00am to 4:30pm (breakfast and lunch included) |
| Location: Grand Hyatt New York, 109 E 42nd Street, New York, NY |
Register Today!