The Customer Experience Summit, on March 7 in Chicago, is an opportunity to strategize with other customer-centric departments in understanding how to gain insight into customer interactions, how to optimize touchpoints across all channels, and how to drive loyalty and improve customer lifetime value. Attendees are encouraged to bring a counterpart from outside their department to also learn how to deliver intelligent and connected customer experiences.
 
Join OpenText™ at the Summit to explore current market trends and strategies for leveraging analytics plus intelligent and connected technologies to drive superior customer experiences.
 
OpenText executives, as well as customers and partners will share how to shape an enterprise customer experience strategy. Speakers will also discuss how to create a solid business strategy for 2019 that supports and scales for a digital future.
 
If you are responsible for any of the following areas at your organization, discover how to create a strong, cross-departmental customer experience strategy:
  • Marketing: Websites, marketing communications, brand and creative, digital media and video management, customer loyalty
  • Sales: Proposal generation, sales communications
  • Financial/operations: Billing, policies, contracts
  • Customer service: Call center, voice of the customer
9:00am Registration
9:30am

Redefine the customer journey: How to elevate customer experience
OpenText demonstration: Delivering the Intelligent and Connected Customer Experiences
10:45am Break
11:00am
Customer keynote
11:45am

Panel discussion: The Future of Customer Experience - innovation to drive operational efficiencies and improve the customer experience
12:45pm Lunch - or -
Digital transformation executive lunch and roundtable discussion, brought to you by Accenture
1:30pm


Breakout sessions:
1) Customer Communications Management user group
2) Web Content & Digital Asset Management user group
4:30pm Reception
Date: Thursday, March 7
Time: 9:00 am to 5:30pm (breakfast, lunch and reception included)
Location: Michigan Room, Sheraton Grand Chicago, 301 East North Water Street, Chicago

 
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