Mission and objectives
The Women in Technology Customer Communication Management User Community is comprised of a dynamic group of women who are engaged in designing, developing and rendering Exstream communications and end users from a broad range of global organizations implementing OpenText CCM solutions to help manage their multichannel customer documents and communications. This is an exclusive opportunity to be an integral part of a community of women to empower and learn from one another. This will serve as a platform for networking, troubleshooting and learning.
Please click here to download the Women in Technology CCM User Community Charter.
This user community provides a platform for women that work, practice, drive and influence OpenText CCM technologies and tools on a day-to-day basis. This group will come together to discuss a diverse list of customer communications management subjects, including:
- Designing communications in Exstream
- How to address complex documents and use cases
- Template creation
- Data mapping
- Communication design best practices and styles
- Leadership opportunities and motivational discussions
To join this group and receive email notifications for upcoming sessions, please complete the form on the right.
Designing a template in OpenText Exstream part 2
Join us for the second installment of the Women in Technology CCM User Community series where we will continue our discussions around designing a template in OpenText Exstream. In this session, Nidhi Ramakant of MedPro Group will take a deeper dive into container design and data mapping in Exstream.
Date: July 23, 2020
Time: 12:00 pm EDT
Colossal challenges for Women in Tech
For many of the women in technology, maintaining a work/life balance is the biggest challenge. In this webinar, we will come together to demystify some of the challenges and ways to overcome them.
What to expect:
- Is work/life balance simply a myth?
- Skill building and keeping up with industry trends
- Confidence and visibility
- Unconscious bias
Exstream & the insurance industry
Insurance organizations face a variety of challenges. Conflicting regulations, such as GDPR, state and country, exert pressure to deliver compliant communications on a jurisdiction-by-jurisdiction basis. Some customers still prefer agents and call centers for quotes, renewals and applications, while others want electronic applications, digital communications and web self-service documents. Attend this session to hear first-hand from insurers how they are using Exstream to provide consistent, omnichannel, compliant customer communications for better customer experiences.
We will review use cases for the following topics:
- Compliance and regulatory documents
- Red-lining processes
- How to reduce operational costs and streamline processes
- Rationalizing content
Exstream in the Cloud
The Exstream platform is an enterprise solution to provide consistent, omnichannel, compliant customer communications for better customer experiences.
In this meeting, we will discuss:
- How can Exstream in Cloud impact and help Women in CCM?
- How can we use cloud CCM to enable a remote workforce should another pandemic come?
- Into the cloud: Upgrading your technical skills along with the platform