Safely deliver essential and sustainable services to your communities
Recording | 34:51 mins
Not having the right information at the right time for the right tasks leads to customers making unsustainable choices. Unsustainable customer choices lead to unsustainable utilities. Other challenges include dissatisfied customers (and the customer service personnel who directly support them), a strain on rate case approvals, and lower return on equity.
The good news is that utilities can mitigate and overcome these challenges by adopting information management solutions as part of a total experience strategy.
Join OpenText Sr. Industry Strategist Phil Schwarz for an exploration of trending issues, such as:
- How will the shift toward all electric cars by 2040 affect the relationships and experiences you cultivate with your customers?
- How will consumers being behind on their utility bills combined with with dramatically rising demand for electricity affect your customer support costs?
- Can information be made to flow more efficiently to counter the knowledge drain from your company this decade, as potentially more than half your workforce becomes eligible to retire?
- Which customer satisfaction quartile are you in today—and which do you want to be in in the next 5, 10, 20 years—given this metric‘s tremendous impact on profit margins and return on equity?
Watch the webinar today to modernize your total experience strategies with OpenText!
Speaker:
Phil Schwarz - Sr. Industry Strategist for Energy at OpenText
Phil Schwarz is the Sr. Industry Strategist for Energy at OpenText. With two and half decades of energy industry experience, Phil has become a trusted SME, having supported operators, EPCs, service providers, and manufacturers across the entire energy value chain. Phil spent a decade of his career in oilfield services, a decade in industrial automation, and half decade in software. Phil is an engineer by education and also has a MBA, M.S. in Finance, M.S. in Economics, and a Graduate Certificate in Smart Oilfield Technologies.
Watch the recording!