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OpenText Information Exchange Series:

Increase contact center agent efficiency through competition and incentives
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On demand

Contact center agents are the main point of communication between an organization and its customers, and their performance directly affects customer satisfaction. Happier, more efficient agents lead to happier customers.

Join OpenText at this Information Exchange session to learn how a combination of incentives, competition and technology can boost your agents' motivation and efficiency. Attendees will discover how performance and incentives gamification solutions can:

  • Encourage agents to work harder and acquire new skills and knowledge
  • Recognize and reward top performers based on specific metrics
  • Identify top performers’ best practices and encourage other agents to adopt them
  • Enable agents to benchmark performance against industry or company standards
  • Provide agents with direct feedback on call performances

Register today to learn how your organization can elevate its contact center agents to the next level.
 
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