Create personalized content from Salesforce using OpenText Exstream
Every organization strives to communicate better with their customers. Increasingly organisations wish for sales and service representatives to generate personalized, compliant correspondence from within their Line of Business application.
Exstream for Salesforce helps organizations create remarkable customer experiences through the design and delivery of ultra-personalized, consistent, compliant, communications – delivered anytime, anywhere.
Designed for omnichannel customer communication management (CCM), Exstream leverages the data and content that already exists within the organization to transform typical customer communications into highly-personalized, engaging customer experiences on the preferred digital and print channels, screen sizes and devices of the customer.
With the latest version of Exstream for Salesforce we bring our enterprise leading CCM platform to the Salesforce ecosystem.
With OpenText Exstream for Salesforce you can:
- Integrate between Exstream, Empower and Sales Cloud/Service Cloud from Salesforce.
- Reach out to customers through their preferred channel, including smartphones, social, email, SMS and more, to help increase business metrics, such as click-through-rates (CTRs).
- Access created items later in Salesforce, as well as inside OpenText™ Extended ECM, making them accessible to non-Salesforce users and avoiding extra Salesforce storage costs.
- Download the App from the Salesforce AppExchange and operate in either Software as a Service (SaaS) mode, managed and run by OpenText in a public cloud, or Enabler mode (allowing Exstream users to connect seamlessly to the platform wherever it is installed).
Date: Tuesday, January 14, 2020 at 11:00 a.m. EST