Gain an edge with smarter Customer Experience KPIs
Build customer loyalty with KPIs
Studies prove that companies that provide above-average customer experiences perform better financially than their competitors.1
Listen to the webinar, The Why, When, What and How of Smarter Customer Experience KPIs, where CX expert Cathy McKnight from The Content Advisory and OpenText representatives discuss:
- Why it’s important to set CX KPIs
- What to measure to report KPIs on a schedule
- Creating customer lifetime value with strong CX KPIs
- How to share the right data with the right people
Learn how to increase customer loyalty by filtering and analyzing huge amounts of data to find the most important KPI metrics.
Register for this webinar now using the form on the right.
1 Bain & Company, Are you experienced, 2015