UK Digital Experience Solution Day
116 Pall Mall, London, SW1Y 5ED
23rd January 2024 - 12:00 - 17:30 GMT
We are currently experiencing an ‘Accelerated Evolution’ where the societal and technological advancements are rapidly increasing pace. A successful racing team consists of many departments and complex processes all required to work together to win.
Who should attend?
- Business strategists and executives
- Marketing leaders and decision-makers
- Customer experience officers, digital transformation leaders and managers
- Document operations leadership and managers
Speakers:
Perry McCarthy
Ex-F1 Driver, Author and the Original Stig
Perry will share his personal journey of passion and determination, whilst providing us with a ‘behind the scenes’ view of the working operations within an F1 team.
Kaspar Roos
Founder & CEO, Aspire CCS
Kaspar is a leading expert, industry analyst, consultant, and thought-leader in CCM-to-CXM transformation and will discuss the future trends of AI.
Jack Lambert
Research and Innovation Manager, JLR Motorsport
Jack Lambert is JLR's Motorsport Research and Innovation Manager for Jaguar TCS Racing. He is responsible for identifying and advancing innovation through motorsport activity and technical partnerships building readiness for future road going applications.
Agenda:*
TIME
SESSION TITLE
12:00
Registration and Lunch
13:00
Welcome
13:05
Experience Aviator: AI and the next frontier for Customer Experience and Employee Experience
13:30
Analyst trends for the future of Customer Communications Management - Kaspar Roos, Founder & CEO, Aspire CCS
14:00
Apply the learnings of F1 to accelerate your business - Perry McCarthy, The Original Stig
14:45
Break
15:00
Breakout 1:
Salesforce and Exstream fast track your communications
Breakout 2:
Proving good outcomes with connected omnichannel communications
15:30
Breakout 1:
Use Case: Close Brothers - Digital Transformation
Breakout 2:
Use Case: Financial Institution - Improving Customer Experience
15:55
Break
16:00
Use Case: How to optimise brand and marketing operations with effective Digital Asset Management - Kingfisher's journey with OpenText
16:30
Use Case: Target Group - Shifting to Total User Experience - Julian Matthews, Head of Technology, Target
17:00
Driving innovation. Powering sustainability - Jack Lambert, Jaguar TCS Racing
17:30
Closing Remarks and Networking Drinks
18:30
Depart
* subject to change
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